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Refunds & Cancellations

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To cancel your schedule run trips please login to the on line booking service using the My Account button, select and cancel your trip.

In order to make changes to a reservation customers must cancel the original reservation and rebook.

Less than 6 hours notice prior to scheduled Horseshoe Bay departure times: No Fare Refund

Over 6 hours notice prior to scheduled Horseshoe Bay departure times: Full Fare Refund *

No shows: No Refund

* For valid refunds, please call Accounting number: 604-921-7451 Press 4, during business hours Monday to Friday 9:00AM to 5:00PM and we will work with you to refund the fare back to your credit card.
  • Barges & Towing
  • Harbour Services
  • Charter Water Taxi
  • Schedule Runs
  • Fuel & Propane
  • Special Projects

Call Us

604-921-7451

Email Us

[email protected]

After Hours
Same Day or Next Day Only

604-921-7451 & Press 2

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Call Us

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Book Now

My Account

  • Barges & Towing
  • Harbour Services
  • Charter Water Taxi
  • Schedule Runs
  • Fuel & Propane
  • Special Projects
  • Contact
  • Contractual Conditions
  • Refunds & Cancellations
  • Passenger & Cargo Rates
  • Privacy Policy