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Refunds & Cancellations

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To cancel your schedule run trips please login to the on line booking service using the My Account button, select and cancel your trip.

In order to make changes to a reservation customers must cancel the original reservation and rebook.

Less than 24 hours notice prior to scheduled Horseshoe Bay departure times: No Fare Credit

Over 24 hours notice prior to scheduled Horseshoe Bay departure times: Full Fare Credit *

No shows: No Credit

* If you paid by credit card and cancelled 24 hours before the sailing time from Horseshoe Bay, you will receive a credit to your Mercury On Line account that may be used towards future bookings. To have credits refunded to the customers credit card an administrative fee will be applied.

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Book Now

My Account

  • Barges & Towing
  • Harbour Services
  • Charter Water Taxi
  • Schedule Runs
  • Fuel & Propane
  • Special Projects
  • Contact
  • Contractual Conditions
  • Refunds & Cancellations
  • Passenger & Cargo Rates
  • Privacy Policy